Hesabım

Sepetim

Müşteri Hizmetleri

Müşteri memnuniyeti bizim önceliğimizdir. Bu nedenle, herhangi bir sorunuz veya sorununuz olduğunda, müşteri hizmetleri ekibimiz size yardımcı olmaktan mutluluk duyacaktır. Müşteri hizmetleri ekibimize e-posta, telefon veya canlı sohbet yoluyla ulaşabilirsiniz. Ayrıca, sipariş durumunuzu takip etmek veya iade işlemleri hakkında bilgi almak için de müşteri hizmetleri ekibimizle iletişime geçebilirsiniz. Müşteri Hizmetleri sayfamızda size yardımcı olabilecek sıkça sorulan soruların yanıtlarını da bulabilirsiniz. Bizimle iletişime geçmekten çekinmeyin, size yardımcı olmak için buradayız.

Aradığınız cevabı bulamadıysanız
bize yeni bir soru sorabilirsiniz..

Soru Sor

Soru Kategorileri

Sonuç bulunamadı.

', PRODUCT_TYPE: 'id', // id or code GTAG_CURRENCY_TYPE: 'currency', SEND_MEMBER: 'true', }, config: { optimize_id: '' }, setParams: () => { for (const [key, value] of Object.entries(GTAG_APP.params)) { GTAG_APP.params[key] = value === '{{' + key + '}}' || value === '' ? '' : value; } }, run: () => { GTAG_APP.setParams(); window.dataLayer = window.dataLayer || []; gtag('js', new Date()); GTAG_APP.setConfig(); gtag('config', GTAG_APP.params.GA4_TRACKING_ID, GTAG_APP.config); if (GTAG_APP.params.GTAG_ADWORDS_ID) { gtag('config', GTAG_APP.params.GTAG_ADWORDS_ID, window.MEMBER_INFO.ID > 0 ? {'allow_enhanced_conversions': true} : {}); } GTAG_APP.setUserData(); GTAG_APP.productDetail() GTAG_APP.pageCategory() GTAG_APP.dynamicLoader(); GTAG_APP.addToCart() GTAG_APP.wishList() GTAG_APP.login() GTAG_APP.register() GTAG_APP.orderApprove() GTAG_APP.pageCart() GTAG_APP.orderAddress() GTAG_APP.orderPayment() GTAG_APP.removeFromCart(); }, categoryTree: (categoryPath) => { categoryPath = categoryPath.split(' > '); if (categoryPath[categoryPath.length - 1] === '') { delete categoryPath[categoryPath.length - 1]; } let categoryTree = []; categoryPath.forEach((category, index) => { categoryTree['item_category' + (index === 0 ? '' : index + 1)] = category; }); return categoryTree; }, setUserData: () => { if (GTAG_APP.params.SEND_MEMBER === 'true' && window.MEMBER_INFO.MAIL !== '') { gtag('set', 'user_data', { 'email': window.MEMBER_INFO.MAIL, 'address': { 'first_name': window.MEMBER_INFO.FIRST_NAME, 'last_name': window.MEMBER_INFO.LAST_NAME, 'city': window.MEMBER_INFO.MEMBER_CITY, 'country': window.MEMBER_INFO.MEMBER_COUNTRY, 'postal_code': window.MEMBER_INFO.MEMBER_ZIP_CODE, } }) } }, setConfig: () => { if (GTAG_APP.params.SEND_MEMBER === "true" && window.MEMBER_INFO.ID > 0) { GTAG_APP.config.user_id = window.MEMBER_INFO.ID; } }, getCartItems: async () => { await TSOFT_APPS.get.cart.load(); const cartLoad = await TSOFT_APPS.get.result.cart.load; if (cartLoad === null) { return { items: [], value: 0, currency: GTAG_APP.currency, } } const products = cartLoad.PRODUCTS.map((product, index) => { return { item_id: GTAG_APP.params.PRODUCT_TYPE === 'id' ? product.ID : product.PRODUCT_CODE, item_name: product.TITLE, index: index, item_brand: product.BRAND, item_list_id: product.CATEGORY_ID, item_list_name: product.CATEGORY_NAME, price: parseFloat(parseFloat(product.PRICE_SELL / product.COUNT).toFixed(2)), quantity: parseInt(product.COUNT), ...GTAG_APP.categoryTree(product.CATEGORY_PATH + product.CATEGORY_NAME), } }); return { items: products, value: parseFloat(parseFloat(cartLoad.PRICE_TOTAL_SELL).toFixed(2)), coupon: cartLoad.COUPON_CODE, currency: GTAG_APP.currency } }, productDetail: () => { if (window.PAGE_TYPE === "product") { const productData = PRODUCT_DATA[0]; gtag("event", "view_item", { "currency": GTAG_APP.currency, "value": parseFloat(parseFloat(productData.sale_price).toFixed(2)), "items": [ { "item_id": productData[GTAG_APP.params.PRODUCT_TYPE], "item_name": productData.name, "index": 0, "item_brand": productData.brand, "item_list_id": productData.category_id, "item_list_name": productData.category, "price": parseFloat(parseFloat(productData.sale_price).toFixed(2)), "quantity": parseInt(productData.quantity), ...GTAG_APP.categoryTree(productData.category_path + productData.category), } ] }); } }, pageCategory: () => { if (window.PAGE_TYPE === "category") { const category = CATEGORY_DATA; const products = PRODUCT_DATA; gtag('event', 'view_item_list', { 'item_list_name': category.name, 'item_list_id': category.id, 'items': products.slice(0, 200).map((product, index) => { return { item_id: product[GTAG_APP.params.PRODUCT_TYPE], item_name: product.name, index: index, item_brand: product.brand, item_list_id: product.category_id, item_list_name: (product.category_path + product.category).replace(/ > /g, '/'), price: parseFloat(parseFloat(product.sale_price).toFixed(2)), ...GTAG_APP.categoryTree(product.category_path + product.category), } }) }); } }, dynamicLoader: () => { TSOFT_APPS.product.dynamicLoader.push(function (products) { gtag('event', 'view_item_list', { 'items': products.slice(0, 200).map((product, index) => { return { id: product[GTAG_APP.params.PRODUCT_TYPE], name: product.name, list_name: product.category, brand: product.brand, category: (product.category_path + product.category).replace(/ > /g, '/'), list_position: index + 1, quantity: parseInt(product.quantity), price: parseFloat(parseFloat(product.sale_price).toFixed(2)), } }), }); }); }, addToCart: () => { TSOFT_APPS.cart.callback.add.push(function (r) { if (([-1, 0].includes(r.status))) { return false; } let addedProduct = Array.isArray(r) ? r[0].addedProduct : r.addedProduct; gtag("event", "add_to_cart", { 'currency': GTAG_APP.currency, 'value': parseFloat(parseFloat(addedProduct.price).toFixed(2)), 'items': [ { 'item_id': addedProduct[GTAG_APP.params.PRODUCT_TYPE], 'item_name': addedProduct.name, 'index': 0, 'item_brand': addedProduct.brand, 'item_list_name': addedProduct.category, 'price': parseFloat(parseFloat(addedProduct.price).toFixed(2)), 'quantity': parseInt(addedProduct.quantity), ...GTAG_APP.categoryTree(addedProduct.category_path + addedProduct.category), } ] }); }) }, wishList: () => { TSOFT_APPS.product.wishList.callback.add.push(function (r) { if (r.status) { let product = r.data[0].product; gtag("event", "add_to_wishlist", { 'currency': GTAG_APP.currency, 'value': parseFloat(parseFloat(product.price).toFixed(2)), 'items': [ { item_id: product[GTAG_APP.params.PRODUCT_TYPE], item_name: product.name, index: 0, item_list_name: product.category_name, quantity: 1, price: parseFloat(parseFloat(product.price).toFixed(2)), ...GTAG_APP.categoryTree((product.category_path + product.category_name) || '') } ], }); } }) }, login: () => { TSOFT_APPS.page.tracking.login.callback.push(function (params) { gtag("event", "login", {}); }) }, register: () => { TSOFT_APPS.page.tracking.sign.callback.push(function (params) { if ([1, 2].includes(params.status)) { gtag("event", "sign_up", {}); } }) }, pageCart: () => { TSOFT_APPS.page.cart.callback.push(async function (data) { const cart = await GTAG_APP.getCartItems(); if (cart.items.length === 0) { return false; } const buyButton = document.getElementById('addCartBtn') || document.getElementById('cart-buy-btn'); buyButton.addEventListener('click', function (event) { event.preventDefault(); gtag("event", "begin_checkout", cart); window.location.href = buyButton.getAttribute('href'); }); gtag("event", "view_cart", cart); }) }, orderAddress: () => { TsoftAppsOrderAddressCallback(async function () { const cart = await GTAG_APP.getCartItems(); if (cart.items.length === 0) { return false; } gtag("event", "add_shipping_info", cart); gtag('event', 'checkout_progress', { 'items': cart.items, 'checkout_step': 2 }); }); }, orderPayment: () => { TsoftAppsOrderPaymentCallback(async function (params) { const cart = await GTAG_APP.getCartItems(); if (cart.items.length === 0) { return false; } gtag('event', 'checkout_progress', { 'items': cart.items, 'checkout_step': 3 }); gtag("event", "add_payment_info", cart); }) }, removeFromCart: () => { TSOFT_APPS.cart.callback.delete.push(function (params) { if (params.status && params?.deletedProduct?.id) { gtag("event", "remove_from_cart", { currency: GTAG_APP.currency, value: parseFloat(parseFloat(params.deletedProduct.price * params.deletedProduct.quantity).toFixed(2)), items: [ { item_id: params.deletedProduct.id, item_name: params.deletedProduct.name, index: 0, item_brand: params.deletedProduct.brand, price: parseFloat(parseFloat(params.deletedProduct.price).toFixed(2)), quantity: parseInt(params.deletedProduct.quantity) } ] }); } }) }, orderApprove: () => { TsoftAppsOrderApproveCallback(function (order) { const currency = order[GTAG_APP.params.GTAG_CURRENCY_TYPE] === 'TL' ? 'TRY' : order[GTAG_APP.params.GTAG_CURRENCY_TYPE]; const products = order.products.map((product, index) => { const price = GTAG_APP.params.GTAG_CURRENCY_TYPE === 'currency' ? product.amount_order : product.amount_store return { item_id: GTAG_APP.params.PRODUCT_TYPE === 'id' ? product.identifier : product.code, item_name: product.name, index: index, item_brand: product.brand, item_list_id: product.category_id, item_list_name: product.category_name, quantity: parseInt(product.quantity), price: parseFloat(parseFloat(price).toFixed(2)), ...GTAG_APP.categoryTree(product.category_path + product.category_name) } }); let orderValue = products.reduce((acc, product) => { return acc + (product.price * product.quantity); }, 0); gtag("event", "purchase", { 'transaction_id': order.transaction, 'value': parseFloat(parseFloat(orderValue).toFixed(2)), 'tax': parseFloat(parseFloat(order.total_vat).toFixed(2)), 'shipping': parseFloat(parseFloat(order.cargo_price).toFixed(2)), 'currency': currency, 'coupon': order.coupon, 'items': products }); //For Track Ads conversions if (GTAG_APP.params.GTAG_ADWORDS_ID !== '') { gtag('event', 'conversion', { 'send_to': GTAG_APP.params.GTAG_ADWORDS_ID + '/' + GTAG_APP.params.GTAG_ADWORDS_LABEL, 'value': parseFloat(orderValue.toFixed(2)), 'currency': currency, 'transaction_id': order.transaction }); } }); } } GTAG_APP.run();

T-Soft E-Ticaret Sistemleriyle Hazırlanmıştır.